Here’s a detailed Refund & Return Policy tailored for a website like Smart IT Rental:
At Smart IT Rental, we aim to provide a seamless experience for all our customers. However, we understand that unforeseen issues may arise. This Refund and Return Policy outlines the terms under which refunds and returns are handled for our rental services and products. By using our services, you agree to this policy.
1. Refund Policy
Eligibility for Refunds
- Refunds are available under the following conditions:
- If the product is not delivered as per the agreed rental terms.
- If the equipment delivered is defective or non-functional and cannot be replaced within a reasonable time.
- If the order is canceled before dispatch or delivery.
Non-Refundable Scenarios
Refunds will not be issued for:
- Change of mind after equipment delivery.
- Damages caused to the equipment due to misuse or negligence during the rental period.
- Late cancellation requests (subject to specific terms outlined in the rental agreement).
Processing Refunds
- Refund requests must be submitted to hello@smartitrental.com or via our customer support team within 7 days of the issue arising.
- Approved refunds will be processed within 7-10 business days and will be credited back to the original payment method.
2. Return Policy
Return Conditions
- All rented equipment must be returned in the same condition as delivered, along with all accessories, manuals, and packaging (if applicable).
- Equipment must be returned on or before the end of the rental period to avoid late fees.
Return Process
- Contact our support team at least 24 hours before the return date to schedule a pickup or drop-off.
- A return receipt will be provided upon receiving the equipment.
Inspection Upon Return
- All returned items will be inspected for damages or missing components.
- If any issues are identified, the cost of repairs or replacements will be deducted from the security deposit or charged to the customer.
3. Cancellation Policy
Order Cancellation
- Orders can be canceled free of charge if the cancellation request is made before dispatch of the equipment.
- For cancellations made after dispatch but before delivery, a cancellation fee (up to 15% of the rental cost) may apply.
4. Damage or Faulty Equipment
During Delivery
- If the equipment is found to be damaged or non-functional upon delivery, notify us immediately, and we will provide a replacement or full refund.
During Rental Period
- If the equipment malfunctions during the rental period, contact our support team. We will attempt to resolve the issue remotely or provide a replacement at no additional cost.
5. Security Deposit
- Some rentals may require a refundable security deposit.
- The deposit will be returned within 7 business days after the equipment is inspected and cleared of any damages or missing parts.
6. Contact Us
For any questions or concerns regarding refunds and returns, please reach out to us:
- Email: hello@smartitrental.com
- Phone: +91 95600 63062
- Address: C-68 Lower Ground DDA Sheds, Okhla Phase 1, New Delhi – 110020